Store Maintenance Concerns, Best Practices

Keith & Kerri Keingstein

Keith & Kerri Keingstein

Store Maintenance Concerns, Best Practices

– Article as seen in Chain Store Age’s latest news

A lack of skilled trade labor is one of the biggest challenges confronting both retailers and suppliers in the store maintenance area, according to Boss Facility Services’ Keith Keingstein and Kerri Keingstein, who spoke with Chain Store Age about industry trends.

What are some of the major issues affecting store maintenance professionals and suppliers?

One of the biggest problems facing store maintenance professionals and suppliers is talent. It’s not only an industry problem, but a business-wide problem. Whether you are a retailer, vendor or supplier, you are still subject to the same talent shortages across the board. Skilled trade labor seems to be the area with the highest deficiencies.

One contributing factor to this is the lack of trade/vocational training or college after high school. Unfortunately, schools and society put a lot of emphasis on white collar professions and do little to entice the blue collar worker. This is a primary reason as to why skilled trade labor costs have skyrocketed in recent years and will continue to rise in the near future.

Remodels are a big trend. What are some things retailers can do to ensure a successful project?

Do your homework and plan, plan, plan. Proper vetting of vendors is essential. I can’t tell you how many times I’ve heard of projects that have gone bad. Some of the projects were not even large in scope, but the attention to detail and communication wreaked havoc on the time frame, results and overall budget.

I would recommend not only checking references but also visiting multiple projects recently completed to ensure they are qualified to handle your next project. Can they deliver a quality project on time and on budget?

What should retailers keep in mind when selecting a facility services supplier?

Know your supplier’s capabilities and expertise. Many times you hear the sales pitches of a one-stop shop promising the world and leaving the client high and dry. Service is a true art form; trade expertise is not something that you wind up winging. Look for industry or trade leaders. Find out their true capabilities. Have them run a few calls to see what their strengths and weaknesses are. Hold them accountable and expect perfection.

A true expert will make good on all fronts, and they will shine when faced with challenging requests. They are to be a true partner and sounding board in the toughest of environments. Handling facility maintenance should not be a stressful process. It should be a rewarding process with real-time accomplishments on a daily basis.

Tell us about Boss Facility Services.

I’m happy to say that Boss is celebrating its 15th year in business in 2016. Boss, which started off as a brother-and-sister dream between us, has grown into a multifaceted industry leader in the facility management arena. Back in 2001, we were industry experts (HVAC and automation) and seeing a trend where facilities departments, which at that time were very labor intensive, were starting to outsource their departments to industry experts. We decided to throw our hats in the arena to offer a quality service nationwide within our limited trade offerings.

Since then, however, we’ve expanded our services tenfold and have ensured that we have the proper talent on board to support our services accordingly. Although Boss is 15 years old, we are a third-generation HVAC company with deep roots in the HVAC community. Our name isn’t just a name. It is our battle cry: BOSS — Built On Superior Service.

What is the biggest mistake retailers make with regard to facility maintenance?

They shop price and put too much emphasis on the cost. Although price is important, it shouldn’t be the most weighted category in the decision-making process.

I would get feedback from every affected department in the decision-making process (construction, facilities, operations, visual merchandising, etc.). This feedback will be crucial to ensuring the proper service levels are met and that the vetting process addresses all concerns, so a prompt, reliable service company is picked.

How does Boss seek to set itself apart from its competitors?

Simply by doing only what we do best — consistently. With Boss, you can be assured that we have only the most qualified staff and technicians at your service. Our high standard of technical expertise, coupled with our attention to detail, speaks volumes compared with our competition. We are true industry experts — not a broker or paper pusher.

At Boss, we employ a variety of tools, from leading-edge technology to plain old-fashioned listening to ensure complete satisfaction on each and every call. And we never forget that our customer is the boss, and our job is to provide the highest level of service possible.

X/SPECS Conference October 27th-29th 2015

X/SPECS Conference October 27th-29th 2015

BOSS Facility Services, Inc is excited to attend the X/SPECS, the Exclusive Executive Conference in Scottsdale, Arizona.  We are looking forward to seeing new and familiar faces during the conference.

Had a “HOT” time in Scottsdale at the Mid-Year PRSM meeting!

Had a “HOT” time in Scottsdale at the Mid-Year PRSM meeting!

On day 1 outside temperatures were 106 degrees but it didn’t stop the educational seminars and trade show from continuing.  The Westin Kierland resort and spa was an excellent choice providing ample meeting rooms, restaurants and social areas.

We had the pleasure of meeting some new prospective clients as well as some old friends and existing clients.  Our tabletop exhibit had plenty of literature and sample products available for everyone that stopped by to chat and see what BOSS has to offer.  We received lots of good feedback on what retailers are looking for from a national facility manager and we plan to implement a few things this year that will meet and exceed their expectations.

Looking forward to the next annual meeting in Long Beach, California, April 25-27 and hope to see everyone there.

PRSM Mid-Year Conference

PRSM Mid-Year Conference

The team at BOSS Facility Services, Inc. is excited to see everyone at the PRSM Mid- Year Conference in Scottsdale, AZ, September 9th- September 11th.

  Stop by and say hello, we will be at Booth #30.  We are looking forward to another great conference.



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PRSM 2015

PRSM Banner (3)

Mark Your Calendars!

Our team is looking forward to seeing everyone at the

PRSM National Conference in Philadelphia

April 26th-29th

The Pennsylvania Convention Center

Stop by and visit! We’ll be in booth #452

A Great time was had by all at the SPECS 2015 51st Annual Show!


BOSS would like to thank everyone that attended the 2015 SPECS show in Las Vegas. We had a great time interacting with our clients and meeting new attendees as well.

The face to face meetings were very insightful. It gave vendors the chance to understand the retailers needs, while allowing the retailers to understand the vendors capabilities.

The educational seminars were a huge success. Bob Keingstein moderated the HVAC and Refrigeration session and it was filled to capacity. BOSS would like to personally thank all of the panelists (listed below) as their knowledge, insight and participation is greatly appreciated.

Richard Lord, Engineering Fellow, Carrier Corp.
Kevin Bollom, VP of Engineering, Trane
John Galyen, President, Danfoss North America
Scott Martin, Director of Sustainable Technologies, Hill Phoenix

We look forward to next years SPECS show and anticipate another great turn out.


SPECS 2015


Mark your Calendars!

Our team is looking forward to see everyone at the

51st Annual SPECS Show in Las Vegas

MARCH 15-17



Stop by and visit! We’ll be in booth #115

Project Coordinator Needed!

Project Coordinator Needed!

We are a well-established premier Facility Service Management company who seeks a Project Coordinator in our Special Projects Department to oversee small to mid-sized construction projects for our Nationwide Retail clients.

Specific Responsibilities:

  • Facilitates the definition of project scope, goals and deliverables
  • Manages day-to-day operational aspects of project and scope
  • Creates and executes project work plans and quotes
  • Ensure timely execution and implementation of every aspect of project
  • Monitors and reports on the progress of the project to all appropriate individuals
  • Minimizes company exposure and risk by preemptively identifying project issues
  • Formulate and implement corrective actions when needed
  • Ensure project documents are complete, current and stored appropriately
  • Manage project budget and ensure profitability

Job Requirements:

  • Possess strong analytical, organizational, & communication skills
  • Demonstrate strong problem-solving and decision-making skills
  • Technically inclined to understand and explain construction project scopes of work
  • Ability to handle several concurrent tasks with attention to detail
  • Knowledge of Excel, Word and be email savvy
  • Must be able to function well I a high-intensity, constant changing environment
  • Must be energetic and show enthusiasm
  • Construction and Facilities Management knowledge a plus

This is a great opportunity for the right person who wants to be a part of a growing successful company. If you feel this could be the right opportunity for you, please send us an introductory email along with your resume with the reason you would be a perfect candidate for our company at