In September, Bob Keingstein talked with ContractorExcellence.com’s Joanna Turpin about the effectiveness of service agreements, and the way they affected client relationships. Here’s a portion of what he had to say:
“We have offered service agreements to our clients since starting this business in 2000,” said Keingstein. “Our agreements are strictly PM agreements with quarterly visits. We are very clear in what we are providing and what they are buying. We set and explain the expectations so we are all on the same page. If needs change, we can always adjust to meet the clients’ needs. The important thing here is to listen to the clients’ needs and sell them what they want.”