With PRSM National just a little over a week away, we wanted to touch base with everyone going! We’re looking forward to seeing everyone from last year and meeting new attendees this year. We’ll be in booth 939 (head straight back and to the right, past the PRSM Lounge), make sure you stop by and introduce yourself! We’ll be talking facility maintenance, HVAC, plumbing, rollouts, electrical, and more. If you’ve got questions, we’ll answer them!
Of course, Service Sam will be driving around this year and signing autographs from the booth. You’re not going to want to miss it! And don’t forget, this year’s giveaway is the new Dell DUO! With a keyboard and a touch screen, you can do anything on the go. Make sure you stop by the booth and enter to win!
How is BOSS like a super hero? Well, in more ways than you would probably think, actually! Bob explains in an article written for ContractingBusiness.com:
In Batman lore, Police Commissioner Gordon shines the “bat signal” into the sky when he needs the help of the Caped Crusader. Multi-location clients across the country are shining a similar “help needed” sign into the sky as they seek reliable maintenance and repair providers for their commercial HVAC systems. Contractors who are savvy enough to respond to the cries for help will find a world of opportunity waiting for them.
Although the headquarters of BOSS Facility Services is in the shadow of Gotham City, we provide service to 35 multi-location clients coast-to-coast, covering roughly 9,000 locations. Whether you call this a “national accounts” business, as some do, or the “multi-location service market,” as we do, the needs and opportunities are the same. There are, however, some important keys to succeeding in this market.
In September, Bob Keingstein talked with ContractorExcellence.com’s Joanna Turpin about the effectiveness of service agreements, and the way they affected client relationships. Here’s a portion of what he had to say:
“We have offered service agreements to our clients since starting this business in 2000,” said Keingstein. “Our agreements are strictly PM agreements with quarterly visits. We are very clear in what we are providing and what they are buying. We set and explain the expectations so we are all on the same page. If needs change, we can always adjust to meet the clients’ needs. The important thing here is to listen to the clients’ needs and sell them what they want.”
